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How do I get support?

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  • If the reseller from whom Bright Cluster Manager was bought offers direct support, then the reseller should be contacted.
  • Otherwise the primary means of support is via the website

    • This allows the administrator to submit a support request via a web form, and opens up a trouble ticket.

    • It is a good idea to try to use a clear subject header, since that is used as part of a reference tag as the ticket progresses. Also helpful is a good description of the issue.

    • Unrelated support questions should go into separate tickets so that they can be processed in parallel.

    • The followup communication for an opened ticket goes via standard e-mail.

The Administrator Manual has more details on support.